FAQS

This guide covers the most common situations you might encounter after placing an order with forecait. The details below explain how tracking, order changes, address issues, problem items, and returns are handled.

Order Tracking & Delivery Updates

Once your order ships, a shipping confirmation email is sent to you. This email contains a link that takes you directly to the carrier’s website, where you can follow your order’s progress while it is in transit.

Modifying or Canceling Your Order

Orders are processed quickly, and the details cannot be altered after the order has been placed. It is important to review all information carefully before completing your checkout.

Address Corrections

If you notice an error in your shipping address, reach out to us with the correct details. An address update may be possible if the order has not yet been shipped. However, once an order has been packed or dispatched, we are unable to make any changes to the shipping label.

Receiving a Problem Item (Incorrect, Faulty, or Damaged)

If an item arrives that is incorrect or faulty, you should email us with your order number, the name or product code of the item, and a picture of what you received. We will then provide you with the next steps for resolving the issue.

Returns & Exchanges

You can return an item that isn’t right for you, provided it remains in its original condition. This means the tags must still be attached and there should be no visible signs of wear. Clearance sale items are not eligible for return. Direct exchanges are not offered as part of our process.

If your question isn’t addressed here, send an email to inquiry@forecait.com with your order details and we’ll assist you.